Return Policy

 

 

World of Telescopes is committed to providing the best customer service in the telescope industry. Our goal is to make your shopping experience as stress-free as possible and ensure that you are 100% happy with your purchase. We will do our best to meet your expectations at all times.

Please read our return policy carefully.

You should also familiarise yourself with our Shipping Policy - which covers more detail about the shipping process, including damages; and our Warranty Registration - to make the most of your new product.

Alternatively, please contact us for more information.

 

Cancellations, Returns & Refunds:

(see further below for international returns)

Your rights to return goods are protected under the United Kingdom's Distance Selling Directive and any agreement between us is solely governed by English Law.

Please do not return anything without contacting us and receiving instructions from us!

You are entitled to cancel your order and return the goods within 14 days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be issued within 14 days of us receiving the goods back. However, World of Telescopes is not responsible for any delays in you receiving your return caused by your bank or payment provider. 

After the 14-day cancellation period, we do not accept returns for change-of-mind reasons. However, if your product is faulty, damaged, or not as described, you may still return it under our warranty and consumer law rights. Please contact us for guidance in such cases.

 

Refunds will only be issued to the original payment card that you use when placing your order.

All returns must be authorised by us prior to shipping them to us and you must have a valid receipt or proof of purchase. If you send a product back without authorisation we might not recognise it, nor accept it. 

Our offer of free shipping for orders over £99 only applies to goods sent to you (the buyer). If your order has shipped, and you decide to cancel or return the goods, you (the buyer) will be responsible for actual return shipping charges. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. For orders of £99 and under we will pay for return shipping, at standard delivery costs (if you wish to send your return using an express delivery method, you will incur the additional charges, but you must contact us about your method of return delivery prior to sending).

This does not affect your rights when there is there is a manufacturing fault - for example, if goods arrived faulty.

Please read above for our policy on damages.

Any unwanted goods returned should be in unused saleable new condition including all original packing, instructions, and any free gifts. You must have the receipt or proof of purchase and must be the original buyer.

Damage to free gifts are not deemed a valid reason for returning a product. 

We cannot accept unwanted returns which have been assembled or used.

If you acquire a free 3^rd party software license with a particular product and return that product, the software license will be revoked. 

These terms apply to your order. We may change our terms and conditions at any time. Please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.

Please see below for more information on Backorders.

 

International Returns

Some of our suppliers ship from international locations, such as Svbony, which comes from China. From the order date to delivery it can take 2-3 weeks, possibly longer with shipping delays. If you decide to return the product within your 14 days, it will take just as long to return it, so please allow for this additional timing.

If your order arrives damaged or missing parts, you must let us know within 1 day of delivery. We will require photos of the damaged or missing parts.

DO NOT SEND the product back without first contacting us!

Refunds will be issued once the product has been returned and inspected. 

You are responsible for return shipping costs, which could be a similar price to the order's initial shipping costs. Please consider this before returning your order.

You shall not be responsible for shipping costs if your order has been confirmed by us to be damaged or faulty.

 

Backordered and Pre-order items:

From time to time, a telescope may temporarily be unavailable from our supplier, or may be offered for sale as a pre-order ahead of an upcoming stock release. In some cases, our website may not have updated at the point you place your order.

When you place an order for a backordered or pre-order item, payment is taken at the time of ordering to reserve the item against incoming stock.

Shortly after your order is placed, we will email you to confirm whether the item is a backorder or pre-order, provide the current expected dispatch timeframe, and advise if suitable alternatives are available should you prefer an option sooner.

Dispatch timeframes are estimates and may change due to factors outside our control, including manufacturing delays, shipment delays, port hold-ups, or supplier allocation changes.

You may cancel a backordered or pre-order item at any time before it has been dispatched for a full refund. To cancel, please contact us by email or phone via our contact us page.

Once the item has been dispatched, the order can no longer be cancelled and will instead fall under our standard return policy.

When the product is dispatched, you will receive an email confirmation along with tracking details, typically within 1–3 business days.

 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@worldoftelescopes.co.uk