Return Policy

 

World of Telescopes is committed to providing the best customer service in the telescope industry. Our goal is to make your shopping experience as stress-free as possible and ensure that you are 100% happy with your purchase. We will do our best to meet your expectations at all times.

Please read our return policy carefully.

You should also familiarise yourself with our Shipping Policy - which covers more detail about the shipping process, including damages; and our Warranty Registration - to make the most of your new product.

Alternatively, please contact us for more information.

 

Cancellations, Returns & Refunds:

(see further below for international returns)

Your rights to return goods are protected under the United Kingdom's Distance Selling Directive and any agreement between us is solely governed by English Law.

Please do not return anything without contacting us and receiving instructions from us!

You are entitled to cancel your order and return the goods within 14 days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be issued within 14 days of us receiving the goods back. However, World of Telescopes is not responsible for any delays in you receiving your return caused by your bank or payment provider. 

Refunds will only be issued to the original payment card that you use when placing your order.

All returns must be authorised by us prior to shipping them to us and you must have a valid receipt or proof of purchase. If you send a product back without authorisation we might not recognise it, nor accept it. 

Our offer of free shipping for orders over £99 only applies to goods sent to you (the buyer). If your order has shipped, and you decide to cancel or return the goods, you (the buyer) will be responsible for actual return shipping charges. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. For orders of £99 and under we will pay for return shipping, at standard delivery costs (if you wish to send your return using an express delivery method, you will incur the additional charges, but you must contact us about your method of return delivery prior to sending).

This does not affect your rights when there is there is a manufacturing fault - for example, if goods arrived faulty.

Please read above for our policy on damages.

Any unwanted goods returned should be in unused saleable new condition including all original packing, instructions, and any free gifts. You must have the receipt or proof of purchase and must be the original buyer.

Damage to free gifts are not deemed a valid reason for returning a product. 

We cannot accept unwanted returns which have been assembled or used.

If you acquire a free 3^rd party software license with a particular product and return that product, the software license will be revoked. 

These terms apply to your order. We may change our terms and conditions at any time. Please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.

Please see below for more information on Backorders.

 

International Returns

Some of our suppliers ship from international locations, such as Svbony, which comes from China. From the order date to delivery it can take 2-3 weeks, possibly longer with shipping delays. If you decide to return the product within your 14 days, it will take just as long to return it, so please allow for this additional timing.

If your order arrives damaged or missing parts, you must let us know within 1 day of delivery. We will require photos of the damaged or missing parts.

DO NOT SEND the product back without first contacting us!

Refunds will be issued once the product has been returned and inspected. 

You are responsible for return shipping costs, which could be a similar price to the order's initial shipping costs. Please consider this before returning your order.

You shall not be responsible for shipping costs if your order has been confirmed by us to be damaged or faulty.

 

Backorders:

• From time to time, a telescope may run out of stock at the warehouse and the website may not have updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a telescope sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

• You will always be emailed with the option to cancel your order if you would prefer not to wait.

• Backordered items remain un-charged until the day of shipping. Certain products made to order are an exception and this will be discussed with you when placing your order.

• Once the backordered product arrives at the manufacturer, your card or method of payment will be charged and we will notify you by email with your estimated shipping date. You will receive an email with tracking information within 1-3 business days.

 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@worldoftelescopes.co.uk