Shipping Policy

 

Shipping from a UK based supplier to the UK mainland is free on all orders over £99. Orders under £99 to UK mainland will show shipping costs upon checkout, but will normally be under £10, depending on weight. Shipping to Northern Ireland will incur additional charges (please see below, or contact us for more details).

Products that are sent from International suppliers, such as Svbony, will incur additional cost 
(please contact us for more details and read our return policy for international returns).

We work directly with product manufacturers to ensure the best possible prices for our customers. Most of our manufacturers will normally ship within 1-3 business days, and delivery times vary between 1-3 business days once dispatched, if your telescope is in stock. Please see below for more details on our damages and returns policies.

Our goal is to keep the ordering process as simple as possible. 

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

 

Order Confirmation:

• You will receive an order confirmation email as soon as you place your order. This means that we have authorised your payment card for the purchase and are preparing your order for shipment.
• As soon as we receive your order, we automatically reach out to the warehouse to confirm that it is in stock and available for immediate shipment.
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.

 

Order Shipment:

• If your order is in stock and your payment card is approved by our fraud guarantee department, the telescope ordered will usually ship within 1-3 business days from the date of your order.
• We will send you the tracking information within 24 hours after the shipment is processed, to the email address you provided when checking out.
• We normally ship daily via DPD to the UK Mainland. Almost all orders will ship the same day as ordered if the order is submitted before 1pm GMT (some exceptions apply, some part & freight orders may not ship until the following day).
• Some part orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going via ground to the UK Mainland. Shipment via air will incur additional cost (please contact us for more detail).
• We do not offer Cash On Delivery.
• We will ONLY ship to your order address. We cannot ship to forwarding agents, drop-off locations, or PO boxes.
• A phone number is required by the freight company so a delivery appointment can be made.  If you do not provide a mobile phone number capable of receiving SMS text messages, you may not receive order tracking information from the courier.
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
• A delay in delivery may also cause additional storage fees to accrue that will need to be paid by you prior to delivery. It is your responsibility to track your order and provide the shipping company with additional delivery instructions, if you require them.

When confirmation of your order is received, this indicates that we have received your order. However, this does not mean that a contract exists between us. When we have charged your card or taken your payment, this will indicate that your order has been accepted and will then indicate a contract between us. This term is included to protect us in the event of: a pricing mistake, inadvertent under-pricing of goods, or a situation where we we are no longer able to supply a particular product for a given reason. If a change of price occurs, we will always contact you first to ensure that you accept the price. Please note that prices, product specifications and images may differ from time to time and can be changed without prior notice.

You will get an email or text alert with the tracking information from the courier if you ordered with the correct details. If you prefer your order to be left with a neighbour or in a safe place, or moved to a different day because you are out, you will need to arrange this with the courier through their web tracking application. World of Telescopes accepts no responsibility for deliveries which are changed by the customer in this manner. 

 

Note to international customers:

We do not currently ship anywhere other than United Kingdom. However, we are moving towards selling internationally. Please contact us to discuss your options.

Additional fees and taxes may apply.

 

Damages (please read carefully):

We only work with reliable manufacturers. Occasionally, however, you may find that your item has been damaged or lost in transit.

• Please inspect the packaging of your items when they arrive.

• Please do not return anything without contacting us and receiving instructions from us!

• You must inform us within one working day if the goods are lost or damaged in transit.

• If part of your product is damaged, and you are happy for only the damaged part to be replaced, you must also inform us within one working day.

• If you fail to notify us within this timeframe, we may not accept your return or additional charges may apply.

• Please read our Return Policy, or see below, to learn more about your rights to cancel or return orders, or contact us for more information.

• If your item(s) do arrive damaged, please send photos to support@worldoftelescopes.co.uk and we will process a claim against the delivery company on your behalf.
• All address details must be accurate. We are not responsible for failed deliveries or losses arising from incorrect delivery addresses, or deliveries which have been changed by the customer in subsequent contact with the courier.
• You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

 

Missed Deliveries

Most shipping companies will attempt to deliver parcels twice and will require a signature. If they are unable to deliver because you are not available and after 5 days you have not contacted them to re-arrange delivery, the goods will be returned and the return delivery costs will be charged to you. World of Telescopes holds no responsibility for missed deliveries.

 

Cancellations & Refunds:

Your rights to return goods are protected under the United Kingdom's Distance Selling Directive and any agreement between us is solely governed by English Law.

Please do not return anything without contacting us and receiving instructions from us!

You are entitled to cancel your order and return the goods within 14 days for a full refund. Do this by contacting us via email or telephone and quoting the order number supplied to you. Your refund will be issued within 14 days of us receiving the goods back. However, World of Telescopes is not responsible for any delays in you receiving your return caused by your bank or payment provider. 

Refunds will only be issued to the original payment card that you use when placing your order.

All returns must be authorised by us prior to shipping them to us and you must have a valid receipt or proof of purchase. If you send a product back without authorisation we might not recognise it, nor accept it. 

Our offer of free shipping for orders over £99 only applies to goods sent to you (the buyer). If your order has shipped, and you decide to cancel or return the goods, you (the buyer) will be responsible for actual return shipping charges. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. For orders of £99 and under we will pay for return shipping, at standard delivery costs (if you wish to send your return using an express delivery method, you will incur the additional charges, but you must contact us about your method of return delivery prior to sending).

This does not affect your rights when there is there is a manufacturing fault - for example, if goods arrived faulty.

Please read above for our policy on damages.

Any unwanted goods returned should be in unused saleable new condition including all original packing, instructions, and any free gifts. You must have the receipt or proof of purchase and must be the original buyer.

Damage to free gifts are not deemed a valid reason for returning a product. 

We cannot accept unwanted returns which have been assembled or used.

If you acquire a free 3^rd party software license with a particular product and return that product, the software license will be revoked. 

These terms apply to your order. We may change our terms and conditions at any time. Please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.

Please see below for more information on Backorders.

 

Backorders:

• From time to time, a telescope may run out of stock at the warehouse and our website may not have updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a different telescope sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.

• You will always be emailed with the option to cancel your order if you would prefer not to wait.

• Backordered items remain un-charged until the day of shipping. Certain products made to order are an exception and this will be discussed with you when placing your order.

• Once the backordered product arrives at the manufacturer, your card or method of payment will be charged and we will notify you by email with your estimated shipping date. You will receive an email with tracking information within 1-3 business days.

 

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@worldoftelescopes.co.uk